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The Truth About Legitimate Email Marketing!

 


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                 ** DEMC ** Volume IX No. 27 **
        The Truth About Legitimate Email Marketing!
          Serving the Internet Since November 1995

Quote for today:

"No one succeeds without effort ... Those who succeed owe
their success to their perseverance." - Ramana Maharshi
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What's In This Issue - Features

1) Editor's Note: "Top 10 Trends of the Internet"
2) Marketing Insights: "The Forgotten Markets"
3) Feature Article: "Write Your Way to Website Success"
4) SOHO Help Desk: "8 Common Marketing Mistakes To Avoid"
5) DEMC's - Advertising Information



======================

1.

Editor's Note:

"Top 10 Trends of the Internet"

An ongoing study of the Internet by the USC Annenberg Center for the Digital Future recently released its finding from the last 4 years. The report "Ten Years, Ten Trends" highlights the major impacts the Internet has had on the American public over the last 10 years.

I found the trends to be very encouraging for the future of ecommerce. What's more the information revealed provides valuable insight for small business marketers.

So let's review the trends and see how we can put the information to good use.

1) 75% of Americans are now online.

And the Internet is still growing. It was thought in 2000 when 66% of Americans were online, that the Internet had peaked. But obviously this has been proven wrong, more and more people are still coming online everyday.

In addition, the amount of time spent online is increasing. In 2000, the average number of hours spent online in a week was 9.4. Now it is 12.5 hours - a 33% increase.

With numbers like these, it's obvious that every small business should have a web site. You do have your own site don't you?

2) Online Media is gaining popularity.

Time spent watching TV is declining as individuals are using the Internet more. Further backing this finding, are the results of a study sponsored by the Online Publishers Association (OPA). The OPA study showed that 45.6% selected the Internet as their top media pick with TV following at 34.6%. Radio, Newspapers, Magazines, etc. all had poor showings. The OPA study also reported that roughly 50% said they spend more time on the Internet now than a year ago.

For small business, this finding illustrates the need to increase online advertising vs. other media advertising. As more people are spending more time online than every before, your business should have an online marketing strategy.

3) Credible source of information.

About 70% of Internet users consider "most" information online to be reliable and accurate. In particular, high credibility was designated to information on the Web sites users visited regularly, and on pages created by established media and the government.

A small business could not ask for a better perception about online news. To build credibility for your business, consider including news information on your site from well known sources. You'll establish rapport with your visitors by providing them with information they trust and this trust will extend to the information you provide about your products and services as well.

4) Buying online is on the rise.

As more Internet users spend increased time online, more are buying online. Users' concerns about privacy of their information while buying online, still exist, but has declined. Users bought online about 11 times a year in 2001 and now they buy about 30 times per year.

Your small business web site has to be ecommerce enabled to take advantage of this growing trend. Make sure you can process payments online and deliver the goods!

5) The Internet is considered mainstream.

Early on in the Internet's developments it was thought only tech geeks and nerds would be Internet users. In particular there were fears that the Internet would create an anti- social society of people. As time has passed and 75% of Americans are now online, nothing could be further from the truth. The Internet has a place for everyone and it is truly a social medium.

Small businesses should capitalize on the social nature of the Internet. Allow your visitors to interact with you as well as each other. The Internet provides easy tools to build a community sense. Let your visitors interact by posting in forums, reading message boards or giving tėstimonials and feedback which is shared on your site. A site offering a friendly community will make users feel comfortable doing business with you.

6) Security remains a major concern.

Internet users fear their personal and financial information will be compromised. Plus they are worried about companies or individuals tracking what they do online.

These security concerns are quite real and should be addressed by your business. Your web site should have posted a privacy policy addressing how you handle customer information as well as outlining what tracking if any you implement.

In addition, if you are collecting personal data about customers make sure your web h0sting and ecommerce services are taking every precaution to safeguard the information. You also want to make sure the personal computer you use to interact with customers is protected from viruses, spyware and hackers.

Security issues are a growing problem for the Internet. Make sure your small business is well protected.

7) The number one source of information.

The Internet has become the most important source of current information for users. It is the primary place they go for research, general information, hobbies, entertainment listings, travel, health, and investments.

Your small business should capitalize on this trend and offer content on your business' subject matter. As users are going online to find information, be sure your business provides it. Many users will come to your site in search of information at first and then become buyers in the future.

8) Children are users of the Internet.

While many children are using the Internet the benefits or drawbacks of this phenomenon are yet to be determined. Parents are worried about the safety of their children online.

Small businesses who cater to children should be sure to address the concerns of parents. Make clear to parents as to how their children are being protected by your site and services. Your business could even go further and offer parents tools to help them monitor and watch their children online.

9) Email remains the number one activity.

The most popular and most important reason people go online is email. 90.4% go online to send email. It is considered an easy to use service with tremendous communication benefits for all.

Your business absolutely, positively must use email! You have to provide customer service by email. And you definitely want to be collecting the email addresses of customers and prospects so you can follow-up with these individuals.

Practically everyone online is using email and appreciates its convenience. Yes, users have concerns about spam. Customer service emails and follow-up communication, however are not spam, they are wanted and requested. Use email to build relationships with your prospects and customers and you'll build your business.

10) Broadband is changing the Internet.

More and more users are acquiring broadband and those who do are using the Internet differently. Broadband users, have the advantage of the Internet always being on and just a step away. The ease of access, rather than having to go through the hassle of dialing in and logging in as modem users do, is increasing usage. Broadband users access the Internet much more often, checking in with brief sessions throughout the day. Plus, broadband users spend longer online overall than modem users.

Small businesses need to recognize that both broadband and dial-up users access their sites. Offering, two site versions, one with more graphics, video clips, etc. to broadband users and a no image, fast loading site to dial-up users is worth considering. If only one site is cost effective, make sure it is usable and efficient for dial-up users. Nothing loses visitors faster than long load times.

As these ten trends indicate, the Internet provides a great opportunity for small businesses. Apply the knowledge revealed from the study and act as needed so your business is prepared and ready to do business online.

Abbie Drew
DEMC Editor
mail@demc2.com


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2.

Email Marketing Insights:

* Exclusive *

Email Marketing Systems to Help Boost Exposure and Profits...

"The Forgotten Markets"
By: Denise Ryder

For the past nine months we have been working through Email Marketing Systems that you can put into place for your own eBusiness. It doesn't matter what business you are in, email marketing is going to be the foundation of what your eBusiness is built upon.

Today, I want to focus a little bit on thinking "outside the box." That little "box" I am referring to is of course our trusted computers. We tend to get online and see things with blinders on... we don't take the time to think things through and look up for a second and think about other ways to send visitors to our site. We don't stop to think about other markets who might need us and are, in most cases, unaware that our products/services exist or can even help.

Let me explain that for a second with a real life example.

Through doing marketing coaching I had a client who was a chiropractor. She was in the process of getting her website developed and I was helping her tie that site in with the rest of the marketing plan we had developed. She was under the impression that you put the site up, send the address to a few of the search engines and BINGO...she's set.

Uh oh ...!

I looked at her site and explained to her that there was so much more that she could do to make her site more valuable to her visitors. I recommended that she set up an autoresponder and have articles that people could request.

An autoresponder?

She had no idea what that was, or even how it could help her site, let alone her business.

See where I am going with this?

There is a prime example of a "forgotten market."

There are still a great many businesses on "Main Street" who don't have a site as of yet, let alone know what is online that can help their offline business.

We get so wrapped up in the "obvious markets" that we forgot the "other markets" who could use our products / services. These businesses who have no real clue and all it would take is for you to go to them and explain how your products/services can help THEIR BUSINESS. (Because when you help them ... you're helping yourself, right?)

I have come across many offline businesses who have no idea what an autoresponder is, but, why would they? There "world" is offline so they focus on offline marketing tactics... they have no real idea what online tools can help them further enhance their offline marketing efforts.

Bottom-line for you ... TODAY sit down and think about forgotten markets that could use your products/services and set up a campaign specifically for them.

Alright then... one forgotten market, that you won't be forgetting now, right? The next one is using offline marketing to drive visitors to your site.

The other "forgotten market" deals more with your marketing strategy, but it too is one that we tend to look over. That is using offline marketing tactics to drive visitors to our online ėmail markėting systems.

Again, we have, in most cases, blinders on when it comes to our marketing approach. We focus our efforts with online marketing strategies without taking into consideration the offline market.

There are all kinds of newsletters and other publications offline where you could place your classified ads and using the TWO-STEP ad system we talked about you could drive offline visitors to your website.

-----Side Note-----
The two-step ad system, if you missed it, can be found in the DEMC Archives, umm let me see, it's in Jan's issue ;o)
----------------------

Take the time and put into action strategies and tactics that will expand your reach and exposure, but using offline marketing tactics. Make a list of publications that are in your area and consider placing ads in there.

DON'T think that if you go with a large display ad it will send the counter spinning. Work smarter ... the idea behind advertising, of any kind, is to advertise in something that you can afford to do for a long period of time. Remember it takes being persistent and consistent with your marketing, regardless of whether you are using on or offline marketing strategies...

AND...

Take Those Blinders Off and Tap Into The Forgotten Markets!

###
Denise Ryder is a Marketing Coach writing from her home
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3.

Feature Article:

* Exclusive *

"Write Your Way to Website Success"
By: Kevin Nunley

If you have an online business, chances are you've used email for marketing. Email is a popular and effective choice, but more often than not, email sends people to your website where the real selling takes place.

IS YOUR WEBSITE READY TO SELL?

Even the best products and services can fail miserably if your site has bad copy. To help you improve the power and persuasion of your website, here are a few hints.

GET BACK TO BASICS

Begin by printing out all pages of your web copy. Then, grab a red pen and go to work, correcting any mistakes in spelling, grammar, or punctuation. If you don't feel you have the expertise to find all those little mistakes, have someone else do it for you. Unless you have a degree in English, you're likely to miss something. Even professional writers need someone else to look over their copy.

N0w, some of you might be thinking that most people don't notice or concern themselves with grammatical errors in your web copy. It's true that some people won't notice or won't care, but many people will notice, and those little mistakes can quickly create a gaping hole in your credibility.

GET A SECOND OPINION

The value in this is simple. If there's a sentence or paragraph that doesn't clearly explain what you're trying to say, you're less likely to notice it than someone who really NEEDS the information. So, ask a friend or expert writer who is unfamiliar with your business to read your copy carefully and point out anything that isn't perfectly clear. Your potential customers need to have a clear picture of what you're offering if they are going to buy.

IT'S A JUNGLE OUT THERE...BUT YOUR WEBSITE SHOULDN'T BE

Next, consider the length of your copy and how it's distributed. Do you have ALL your information on one l-o-n-g page? Does your main "overview" page include minute details that people don't really need, at least at first? Copy that is too long, boring, or hard to navigate will send your prospects packing.

Your main introductory page, for instance, should give a BASIC overview of your product and tout its major benefits. On this page, include links to pages where more detail can be found, such as tėstimonials, ordering info, and features you want to mention but aren't important enough to list on the main page.

If your pages must be long, be sure to use lots of headlines and bold text to highlight your main points. Many people will skip down to the parts which look the most important, so make sure they stand out. Also, include a link to your order page near the top, middle, and bottom of each page. Placing order links throughout your copy will help you capitalize on buyer impulses.

I can't tell you how frustrated customers become when they have to search your site for 5 to 10 minutes to find what they're looking for. People will leave if they feel lost, so be sure to provide obvious links to all your other pages to help people find their way around.

Overall, be sure your copy is professional, credible, easy to read, and simple to navigate. Your bottom line will thank you!

###
Kevin Nunley provides marketing advice and copy writing
for businesses and organizations. Read all his money-
saving marketing tips at
http://DrNunley.com/
Reach him at mailto:kevin@drnunley.com or 603-249-9519.


======================

4.

~/~ SOHO Help Desk ~\~
http://www.demc.com


"8 Common Marketing Mistakes To Avoid"

Today's SOHO Help Desk reviews key advertising blunders you want to be sure to avoid.

If you have a valuable tip, promotional idea, question or answers you would like included in an upcoming issue of DEMC, all you have to do is submit it by email to - mailto:helpdesk@demc2.com

=== 8 Common Marketing Mistakes To Avoid ===

From: Charlie Cook

Advertising can be one of the fastest ways to market and grow your business or it can be one of the quickest ways to go out of business. With the right ad you can attract clients to your business and increase your pr0fits. With the wrong ad you can spend your way into bankruptcy.

To grow your business you need to attract the attention of your prospects, advertising can help you do so if used correctly. Unfortunately, many small businesses owners waste thousands of dollars on advertising efforts that only achieve minimal results.

If you want to get the most from the monėy you spend to promote your products and services, make sure to avoid these common mistakes.

Avoid Focusing on Your Products and Services
If you want to get the attention of your prospects, speak to their needs and wants. Your prospects' primary concern isn't that you've been in business for 25 years; it is do you know the problem they want to solve. Use your ad to identify at least one common problem of your prospects and the benefit of using your product or service.

Avoid Having a Weak Marketing Message
All to often you hear ads and it takes some thought to figure out what they are even promoting. Make sure your advertisement includes a 7-10 word description of whom you serve and the problems you solve so people who read or hear your ad know how you can help them.

Avoid Using the Wrong Words
A word here, a phrase there can change your response rate by hundreds of percent. When you spend monėy on advertising, first test a number of versions of your copy to identify the one that works best. Just by revising her ad copy so it was client and problem centered, I helped one small business owner achieve her best month in sales ever.

Avoid Missing Motivation
Most ads miss the mark in moving prospects to action. If you want to prompt prospects to visit your web site or your store or to contact you, include an offer that motivates them to do so.

Avoid Lacking in Frequency
Some people make spur of the moment buying decisions, but most need to become familiar with your services and products, and this takes time. If you want your advertising to work, you need to ensure that your prospects see or hear it regularly.

Avoid Web Sites that Don't Move Prospects to Action
Many small business owners direct prospects to a web site where they have more extensive content covering available services and products. I constantly get calls from people who have been successful at attracting prospects to their web site, but generate few salės.

Once prospects get to your web site make sure the content and visual organization moves them to take the action you want them to. Whether it is providing them with ample opportunities to fill in your service inquiry form, or including a subset of your product catalog in your web page navigation bars, help prospects move to client and customer status.

Avoid Lack of Follow Up
Sometimes making a sale requires sending a note or picking up the phone and calling your prospects. If you have an effective lead generation strategy, prospects will provide you with their contact information and the problem they want solved. Use the web, email, and the phone to follow up and close the sale.

Avoid Lack of Tracking
If you are making more from your advertising than you are spending, you're ahead. Frequently small business owners can't tell you which of their efforts helped bring in the business. Track each of your ad campaigns and you'll know where to spend your monėy in the future, what to modify and what to eliminate.

- Do you know how many salės and how much money you made as a result of each of your advertising campaigns?

- Are you making any of the above common marketing mistakes?

- What elements of your marketing should you change?

Put your marketing house in order. Fix your strategy and your materials. If you don't know what to change or how to change it, use experts to help you with strategy, copyrighting, design, PR, and media placement.

Avoid these common marketing mistakes and you'll find more people contacting you about your products and services and that your making more than your spending on your advertising.

-
2004 (c) In Mind Communications, LLC. All rights reserved.
-
The author, Charlie Cook, helps service professionals and
small business owners attract more clients and be more
successful. Sign up for the Frėė Marketing Plan eBook,
'7 Steps to get more clients and grow your business'
at http://www.marketingforsuccess.com

===

If you have a valuable tip, promotional idea, question or answer you would like included in an upcoming issue of DEMC, all you have to do is submit it by email to - mailto:helpdesk@demc2.com

Be sure to include your SIG and contact URL with your post as we'll be sharing any viable ideas/information in an upcoming issue of DEMC E-Magazine.


======================

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