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"Take Responsibility for Your Domain Names"
By: Lee Hodgson
I'm sometimes contacted by site visitors complaining their web site and e-mail has suddenly stopped working. Upon investigation, I often have devastating news for
them: the domain name used to access their site has been deleted. 99 times out of 100 this happens because they failed to pay the renewal fees for their domain name after the initial registration period ran out. This
unfortunate situation has at least three common causes:
1) The domain registration company (domain registrar) did not send out a renewal notice.
This can occur for a myriad of reasons. The company may have had
technical problems the day the renewal notice was being sent out, they may have made an administrative error or they may have even gone bankrupt.
2) The domain renewal notice was sent out but not received.
This
normally occurs when the customer's e-mail address on record is no longer valid or the address is valid but the customer never checks his account.
3) The renewal notice was received, but not acted upon in time.
This sometimes happens if the administrative contact is not the same person as the registrant. If a web hosting company or an ex-employee registers a domain they may receive the reminder instead of the customer. The
renewal notice can also be missed by customers if they accidentally dismisses the renewal e-mail as spam or they forgot to act upon it in a timely fashion.
Whatever the cause, once the name is deleted, it is
immediately available for any other party to re-register. And this is the 'doomsday scenario' - when another party has already re-registered the name by the time the deletion has been detected. Many customers believe
they have the 'right' to 'their' domain names, even after they have let them expire and they have been re-registered by another party. Morally, this may well be the case, but in the real word, the rights to a domain
name only last for the duration of the registration period. If another party registers a freshly deleted name, the only ways to get it back are: (a) to purchase it from the new registrant for the best price you can
negotiate, or (b) to go through an ICANN-sponsored arbitration service such as WIPO ( http://www.wipo.org
). But be warned, arbitration is expensive ($1500 up) and time consuming. In addition, there is no guarantee of a positive result, especially if you don't have a trademark on the name in question.In the end, the
real solution is to avoid the entire mess in the first place. How do you ensure this? By realizing your businesses' domains are your responsibility. Here's a quick checklist of things to do: 1) Don't rely on domain
registration companies to inform you exactly when your names are due for renewal. Margins are so low for domain registrars that for many, they would rather lose the business than take the trouble to follow-up carefully
with customers who have domains about to expire - sad, but an economic truth. 2) Always keep your domain records up to date. Most importantly, keep the e-mail address valid, and check it often. Nearly all registrars
will only contact you via e-mail. 3) Keep a master list of your domain names. Record the registration date and in particular the expiry date, and also the domain registrar with which you performed the registration. If
you need to look up the expiry date, use a WHOIS tool such as PowerWHOIS.com
( http://www.powerWHOIS.com
)4) Don't wait until the last minute to renew your domains. Doing so puts them at extreme risk. Check the expiry date on your domains at least once a month,
and renew well ahead of the expiry date. Remember, when you renew, the time is added to the end of the expiry date, not the date you performed the renewal, so really you have nothing to lose by renewing early. And if
your names are important to you, go ahead and renew them for two years or more. 5) Once you have performed a domain renewal, go back to powerWHOIS.com the next day and ensure the expiry date has been updated. Mistakes
can be made. Renewal scripts can go wrong. Think carefully before delegating any of this responsibility to another party, particularly an outside organization such as your web hosting company. Some are very
professional about such things, others are not. Why take the risk? To summarize, be PRO-ACTIVE. These are your domain names, take care of them. Losing domain names has forced many small companies off-line and some out
of business completely. Don't let it happen to you. ###
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